Complaints Proccedure

Residential Sales Estate Agents
Our Complaints Proccedure

1 Mahadeo & Co is a member of The Property Ombudsman. We ain to provide thehighest standards of service to all our customers. To ensure that your interest are safeguarded, we set out below our complaints procedure. This provides for the matter to be dealt internally by Mr Rhakesh Mahadeo and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.
2 If you believe you have a complaint, please write in the first instance to Mr Rhakesh Mahadeo (Managing Partner) at the address below
Mr Rhakesh Mahadeo , Mahadeo & Co , 11 Brighton Road, Surrey KT6 5LX
3 Your complaint will be acknowledged within 24 hours but no longer than 3 working days , investigated thoroughly in accordance with established internal procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.
4 In the event that you are still unsatisfied with the response then you are at liberty to have the matter referred to the Property Ombudsman. We will submit our file to the Ombudsman on request. You are entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our internal procedure within 8 weeks from the date we receive your written notification.
Please note that if you do wish to contact The Property Ombudsman Service,you must do so within 6 months of the date of the Managing Partnerís final viewpoint letter.
It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure is exhausted.
The Property Ombudsman Consumer Guide is on line at http://www.tpos.co.uk.

Residential Lettings and Property Management
Our Complaints Proccedure

1 Mahadeo & Co is a member of The Property Ombudsman. We ain to provide the highest standards of service to all our customers. To ensure that your interest are safeguarded, we set out below our complaints procedure. This provides for the matter to be dealt internally by Mr Rhakesh Mahadeo and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.
2 If you believe you have a complaint, please write in the first instance to Mr Rhakesh Mahadeo (Managing Partner) at the address below
Mr Rhakesh Mahadeo , Mahadeo & Co , 11 Brighton Road, Surrey KT6 5LX
3 Your complaint will be acknowledged within 24 hours but no longer than 3 working days , investigated thoroughly in accordance with established internal procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.
4 In the event that you are still unsatisfied with the response then you are at liberty to have the matter referred to the Property Ombudsman. We will submit our file to the Ombudsman on request. You are entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our internal procedure within 8 weeks from the date we receive your written notification.
Please note that if you do wish to contact The Property Ombudsman Service, you must do so within 6 months of the date of the Managing Partnerís final viewpoint letter.
It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure is exhausted.
The Property Ombudsman Consumer Guide is on line at http://www.tpos.co.uk.
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